Terms and Conditions

Effective Date: January 1, 2026

Welcome to TubelessCare (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of www.tubelesscare.com (the “Website”), including the purchase of products and services available through the Website.

By accessing or using this Website, you agree to be bound by these Terms.

1. General

TubelessCare provides diabetes management products, including continuous glucose monitoring (CGM) systems, insulin pump products, accessories, and related services.

Certain products available on this Website may be classified as medical devices and are intended for use under healthcare professional guidance.

We reserve the right to modify, suspend, or discontinue any part of the Website, products, pricing, or services at any time without prior notice.

2. Eligibility

By using this Website, you confirm that:

·You are legally capable of entering into binding agreements;

·You are authorized to purchase and use the products in your jurisdiction;

·Any information provided is accurate and complete.

3. Prescription and Medical Verification

Certain products may require prescription verification, medical authorization, or additional eligibility review before shipment.

TubelessCare reserves the right to:

·Request additional medical documentation;

·Manually review and verify submitted information;

·Reject or cancel orders that do not meet compliance requirements.

Submission of an order does not guarantee acceptance or shipment.

4. Orders and Acceptance

All orders placed through the Website are subject to review and acceptance.

We reserve the right to:

·Refuse or cancel orders at our discretion;

·Limit quantities purchased;

·Restrict sales to certain jurisdictions;

·Request identity or prescription verification.

If an order is cancelled after payment, the applicable amount will be refunded in accordance with our policies.

5. Pricing and Payment

Prices displayed on the Website may be listed in USD or other currencies.

For certain payment methods, final settlement may be processed in Hong Kong Dollars (HKD) depending on the payment provider.

We reserve the right to:

·Correct pricing errors;

·Change pricing without prior notice;

·Refuse transactions suspected of fraud or unauthorized activity.

Payments are processed through third-party payment providers. TubelessCare does not directly store full payment card information.

6. Shipping and Delivery

Shipping availability may vary depending on destination country, local regulations, and logistics conditions.

Customers are responsible for:

·Providing accurate shipping information;

·Ensuring import eligibility in the destination country;

·Paying applicable import duties, taxes, customs fees, or regulatory charges unless otherwise stated.

Delivery times are estimates only and are not guaranteed.

TubelessCare is not responsible for delays caused by:

·Customs inspections;

·Regulatory reviews;

·Force majeure events;

·Carrier delays.

7. International Orders

Certain products may not be approved, registered, or available in all jurisdictions.

Customers are responsible for ensuring compliance with local laws and regulations before purchase.

TubelessCare reserves the right to restrict or decline shipments to specific countries or regions.

8. Product Information

Product images, descriptions, specifications, and availability are provided for general informational purposes.

Actual products may vary slightly due to manufacturing updates, regional requirements, or product improvements.

Nothing on this Website constitutes medical advice.

Customers should consult qualified healthcare professionals regarding diabetes management and treatment decisions.

9. Warranty and Limitation of Liability

Products may be subject to limited manufacturer warranty terms where applicable.

Except as required by law, TubelessCare shall not be liable for:

·Indirect or consequential damages;

·Loss of profits or business interruption;

·Improper product use;

·Failure to follow instructions for use;

·Delays beyond our reasonable control.

Our maximum liability shall not exceed the amount paid for the relevant order.

10. Returns and Refunds

Due to the nature of medical products, certain products may not be eligible for return once opened, used, or activated.

Refunds or replacements may be considered only for:

·Verified manufacturing defects;

·Shipping damage;

·Incorrect items shipped.

Return requests must be submitted within the applicable period stated on the Website.

11. Intellectual Property

All content on this Website, including:

·Logos

·Product images

·Text

·Graphics

·Videos

·Trademarks

·Design elements

is owned by or licensed to TubelessCare and may not be copied, reproduced, or used without prior written permission.

12. Privacy

Use of this Website is also governed by our Privacy Policy.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

13. Prohibited Activities

Users may not:

·Use the Website for unlawful purposes;

·Attempt unauthorized access to systems or accounts;

·Interfere with Website functionality;

·Upload malicious code or harmful content;

·Misrepresent identity or medical information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong SAR.

Any disputes arising from the use of this Website shall be subject to the jurisdiction of the courts of Hong Kong SAR.

15. Changes to These Terms

TubelessCare may update these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

TubelessCare Website: www.tubelesscare.com Email: info@tubelesscare.com

Disclaimer: Products displayed on this Website may be subject to local regulatory restrictions and healthcare professional guidance requirements depending on the jurisdiction.

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